Returns / Exchanges
At this time we are unable to accept returns, however a store credit or exchange can be arranged in certain cases. Please note that shipping and return shipping are not reimbursed. Please read item descriptions carefully upon placing you order, vintage pieces are sold 'as is' and may be slightly flawed which adds to their character. We thoroughly inspect each consignment and vintage piece to ensure everything is in excellent pre-loved condition, however there is always room for human error in relation to pre owned goods. If you order is not in the condition you were expecting than don't be afraid to let us know. If you have an enquiry about your order or something you see in the catalog, please send us an email to email@example.com
Q:WHY SHOULD I CHOOSE FIFTY FIFTY COLLECTIVE?
A: Have you ever had the daunting task of selling your goods on craigslist? Enough said. I do the heavy lifting for you, figuratively and physically speaking. We will do our best to bring you the best consignment experience possible.
Q:WHAT MAKES FIFTY FIFTY COLLECTIVE DIFFERENT FROM TRADITIONAL CONSIGNMENT STORES?
A:We are an online store so we are accessible 24/7. Anyone can shop at anytime and we are convenient because we offer a pick up, delivery and shipping. You don't have to worry about driving to your local consignment store, looking for parking and lugging your goods in to the store/ home again.
Q:ARE YOU GIVING ANY PROCEEDS TO CHARITY?
A: We donate unsold merchandise to the SheWay located in the Downtown Eastside of Vancouver. SheWay serves the complex health and social needs of pregnant and parenting women in this community.
Q:HOW SAFE IS IT TO ORDER ONLINE?
A: Transactions are made through the Shopify website via PayPal. This is a third party site that handles the exchange of money.
SHIPPING & DELIVERY
Q: WHERE DO WE SHIP?
A: We ship with Canada Post and use regular shipping (1-7 business days) unless otherwise specified by the buyer. We ship locally (within Vancouver) and throughout BC.
Q: WHAT DOES SHIPPING COST?
A: Shipping from our location to another place in Vancouver is approximately $10 per order. Something to note is that clothing orders are quite light and for the same shipping rate as one item you can order approximately 5-8 items. Also we ship throughout BC. Orders of $100 or more are free within BC.
Q:WHERE DO WE DELIVER?
A: We deliver (large items only) within downtown Vancouver and some surrounding areas. Please contact us via email to set up a pick up or delivery.
Q:WHAT ARE MY PAYMENT OPTIONS?
A: We accept credit card and debit transactions through PayPal. Cash is not accepted.
Q: CAN I USE MY EXISTING PAYPAL ACCOUNT?
A: Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.
By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.